Terms & Conditions
 
Last Updated: 24 February 2025
 
Welcome to Proficient Customer Solutions. By accessing and using our website (www.proficientcs.co.nz), you agree to be bound by the following Terms and Conditions. If you do not accept these terms, please refrain from using our site or submitting any personal information.

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1. Definitions

 

• “Website” means www.proficientcs.co.nz.

• “We,” “Us,” “Our” refer to Proficient Customer Solutions.

• “User,” “You,” “Your” refers to any individual accessing or interacting with our Website.

• “Services” means any services, tools, or resources provided via this Website.

• “Lead Information” refers to any personal or business data submitted by users via forms, including but not limited to names, emails, phone numbers, business details, and service requirements.

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2. Website Usage

 

 

2.1 Permitted Use

 

You agree to:

 

• Use the website for lawful, informational, and business purposes only.

• Submit accurate information when requesting quotes or filling out lead forms.

 

 

2.2 Prohibited Use

 

You may not:

 

• Use the site for any unlawful or malicious activity.

• Attempt unauthorized access to the Website or its servers.

• Upload or transmit viruses or harmful code.

• Reproduce, modify, or distribute content without written permission.

 

 

3. Intellectual Property

 

All materials, including designs, text, graphics, images, software, and trademarks, are the intellectual property of Proficient Customer Solutions or its licensors. Unauthorized use is strictly prohibited.

 

 

4. Disclaimer & Limitation of Liability

 

• Content is provided “as-is” and for general information purposes only.

• We do not warrant that the Website will be uninterrupted or error-free.

• We are not liable for any loss, damage, or inconvenience resulting from use of the Website or third-party services accessed via our site.

 

 

5. Third-Party Links

 

This Website may link to external sites for your convenience. We are not responsible for the content or data practices of these third-party sites.

 

 

6. Privacy and Data Collection

 

By using our site and submitting forms, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data, including lead and quote request information.

 

 

7. Lead Submission & Consent

 

By submitting your details through our quote or contact forms:

 

• You consent to the collection and use of your information to provide Services or respond to inquiries.

• You may be contacted via email, phone, or other means regarding your quote or service inquiry.

• You may unsubscribe or request data deletion at any time by contacting us.

 

 

8. Indemnification

 

You agree to indemnify and hold harmless Proficient Customer Solutions, its employees, and affiliates from any claims arising out of your use of the Website or your violation of these Terms.

 

 

9. Modifications

 

We reserve the right to revise these Terms at any time. Updated terms will be posted here, and continued use constitutes acceptance of those changes.

 

 

10. Governing Law

 

These Terms shall be governed by and interpreted according to the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of New Zealand courts.

 

 

11. Contact Us

 

For any questions or requests:

📧 Email: info@proficientcs.co.nz

 

 

Privacy Policy

 

Effective Date: 24 February 2025

 

This Privacy Policy explains how Proficient Customer Solutions collects, uses, and protects your personal information, especially when you request a free quote or submit your details through any forms on our Website.

 

 

1. Information We Collect

 

When you interact with our site, we may collect:

 

• Full Name

• Company Name

• Email Address

• Phone Number

• Service requirements (quote details, project size, business needs)

• IP Address, device data, and browser type (for analytics)

 

 

2. How We Use Your Information

 

We use collected information to:

 

• Provide you with requested quotes or service information

• Respond to inquiries and support requests

• Improve website functionality and user experience

• Send updates or follow-ups related to your inquiry (only with your consent)

 

We do not sell or rent your information to third parties.

 

 

3. Cookies & Analytics

 

Our Website uses cookies and tracking tools to enhance user experience and analyze performance. You may opt out of non-essential cookies in your browser settings.

 

 

4. Data Security

 

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of online transmission is 100% secure.

 

 

5. Data Sharing

 

We may share your information only:

 

• With trusted service providers (e.g., CRM, hosting, form integrations)

• When legally required (e.g., government or regulatory bodies)

 

 

6. Your Rights

 

You have the right to:

 

• Request a copy of your stored information

• Correct or delete your data

• Opt-out of communications at any time

 

Contact us at info@proficientcs.co.nz to submit a request.

 

 

7. Updates to This Policy

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We may revise this Privacy Policy to reflect changes in our practices. The latest version will always be posted on this page.

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