NZ-founded outsourcing company with 200+ skilled professionals in Fiji. BPO services timezone-matched to your business — English-speaking, up to 70% less than local rates. Flexible contracts.
This is not a co-working corner. It's a purpose-built BPO floor with the security, infrastructure and culture your data and brand deserve.
Front door + internal door scanners
Multi-camera live security station
Dual-monitor, headset-equipped desks
Private spaces for client calls & reviews
Flags, festivals, Pacific warmth
Not the Philippines. Not India. Fiji offers timezone alignment, cultural compatibility, and genuine warmth that translates directly to better outcomes.
Our Fiji team works your hours. We match your business timezone so you get real-time collaboration — no midnight handovers, no delays.
English is Fiji's official language. Neutral accents, natural communication, zero language barriers.
Hire experienced, qualified professionals at a fraction of local rates — without compromising quality.
From frontline customer care to back office operations — every role managed from Auckland, delivered from Fiji.
Inbound, outbound, omnichannel support
Lead gen, telemarketing, pipeline management
Data entry, HR admin, document management
AP/AR, payroll, reporting, compliance
Tiered IT support, troubleshooting, QA
Bespoke teams to your exact requirements
200+ teammates in our Suva office — a real community of people who celebrate together, support each other, and show up for the causes that matter. This is what working with PCS actually looks like.
Standing with Fiji Cancer Society
Hot cross buns, bunny ears, the lot
Celebrating the women of PCS
Honouring our home
Lights, colour, family
Festival of colours
For the dads of PCS
Pink ribbons, real impact
Proud of where we work
One office, every culture
Team in Suva
NZ-founded
Certified secure
No six-month procurement. No complex contracts. We move fast because your business can't wait.
We learn your business, gaps, and quality standards. 30 minutes, no obligation.
Custom staffing plan with roles, training, and KPIs tailored to your operation.
We recruit, train to your SOPs, and get your team production-ready.
Your team delivers. We manage performance and reporting. You focus on growth.
Most NZ & AU businesses save 50–65% per role versus hiring locally. Build your team in our free calculator and see your annual saving in seconds — no sign-up required.
Open the cost calculator →Without the support from PCS across both Fiji and New Zealand, we wouldn’t be where we are today. They are essential to ensuring the smooth running of our customer care and acquisition teams.
Client Testimonial
Their choice of people is spot on; they’ve got the best and most experienced team members for the roles, making everything a breeze.
Organizational Development Manager
Founded in 2017 by Yogesh and Sangita Chand, PCS was born from a conviction that ANZ businesses deserve access to world-class offshore talent — without the complexity of traditional outsourcing.
With deep roots in both New Zealand and Fiji, the Chands built a company that combines Pacific warmth with NZ operational discipline.
"We built PCS to prove that outsourcing to the Pacific doesn't mean compromising on quality. It means accessing talent that genuinely cares."— Yogesh & Sangita Chand, Founders
Founded
Team
Savings
PCS Global (Proficient Customer Solutions) is a New Zealand-founded outsourcing company operating from Suva, Fiji since 2017. With a team of over 200 professionals and ISO 27001:2022 certification, PCS builds dedicated offshore teams for New Zealand and Australian businesses across customer service, sales, back office, finance, collections, and technical support.
Fiji is timezone-matched to New Zealand and aligned with the Australian east coast, making it the closest large English-speaking nearshore labour market for ANZ businesses. PCS clients typically save 50–70% compared to equivalent local hires, with all recruitment, training, infrastructure, security, and management included in a single all-inclusive rate.
PCS serves mid-market businesses across eight industry verticals — e-commerce, energy, financial services, SaaS & technology, solar & renewables, hotels & hospitality, professional services, and debt recovery. Every team is NZ-managed, trained to client SOPs, and operates during ANZ business hours.
Tell us what you need and we'll come back within 24 hours with a custom recommendation — roles, costs, and deployment timeline.
We respond within 24 hours.
