Terms of Service

Last updated: April 2026

These Terms and Conditions ("Terms") govern your use of the website operated by PCS — Proficient Customer Solutions, operated by PCS Global Ltd ("PCS", "we", "our", or "us"), a company registered in New Zealand (Company No. 6818662).

1. Acceptance of Terms

By accessing this website and submitting any information through our forms, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Consent to Data Collection

By submitting your personal information through any form on this website (including contact forms, enquiry forms, and quote requests), you consent to:

• PCS collecting, storing, and processing your personal information for the purpose of responding to your enquiry
• PCS contacting you via email, phone, or other provided contact details regarding your enquiry and our services
• Your data being stored securely in accordance with the New Zealand Privacy Act 2020
• Your data being processed using third-party tools (such as our CRM system) that comply with applicable data protection standards

You may withdraw your consent at any time by contacting us at sahil.chand@proficientcs.com.

3. Use of Website

You agree to use this website only for lawful purposes. You must not:

• Use this website in any way that breaches any applicable New Zealand law or regulation
• Submit false, misleading, or inaccurate information through any form
• Attempt to gain unauthorised access to any part of this website or its systems
• Use automated tools to scrape, copy, or reproduce website content without permission

4. Privacy and Data Protection

PCS is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. All personal information collected through this website is handled in accordance with our Privacy Policy.

We implement ISO 27001 aligned security practices to protect your data. Your information will not be sold to third parties.

5. Intellectual Property

All content on this website — including text, images, logos, design, and code — is the property of PCS Global Ltd and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, or use any content without written permission from PCS.

6. Disclaimer

The information on this website is provided for general informational purposes only. While we make every effort to keep the content accurate and up to date, PCS makes no warranties or representations about the completeness, reliability, or accuracy of any information on this website.

Nothing on this website constitutes a binding offer or contract for services. All service engagements are subject to individual Service Agreements.

7. Limitation of Liability

To the maximum extent permitted by New Zealand law, PCS shall not be liable for any loss or damage arising from your use of this website, including but not limited to indirect, incidental, or consequential damages.

Nothing in these Terms limits liability that cannot be excluded or limited under New Zealand law, including liability under the Consumer Guarantees Act 1993 (where applicable).

8. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

9. Amendments

PCS reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of this website after changes are posted constitutes acceptance of the updated Terms.

12. Contact

If you have questions about these Terms of Service, please contact us:

PCS — Proficient Customer Solutions
PCS Global Ltd
Auckland, New Zealand
Email: sahil.chand@proficientcs.com