The PCS story

From a simple idea to 200+ professionals

PCS was founded by Yogesh and Sangita Chand in the heart of Auckland's business district with a clear conviction: New Zealand and Australian businesses deserve access to world-class offshore talent without the complexity, risk, and frustration of traditional outsourcing.

Having lived and worked across both New Zealand and Fiji, the founders understood something most outsourcing companies miss — the extraordinary talent pool in Fiji combined with genuine cultural alignment creates partnerships that don't just save money, they work.

Eight years later, PCS employs over 200 professionals across Auckland and Suva, holds ISO 27001:2022 certification, and has generated more than $10 million in operational savings for clients.

"We built PCS to prove that outsourcing to the Pacific doesn't mean compromising on quality. It means accessing talent that genuinely cares."

— Yogesh & Sangita Chand, Founders

2017

Founded

200+

Team

$10M+

Savings

Meet the Founders

Our journey

Key milestones

From two founders to a 200+ person operation spanning two countries.

2017

Founded in Auckland

Yogesh and Sangita Chand establish PCS at 1016 Great South Road — bringing their vision of Pacific-powered outsourcing to life.

2018

Fiji operations launch

PCS opens its Suva office at Garden City, Raiwai — establishing the operational heart of the business with the first cohort of Fijian professionals.

2020

100 team members

Despite global disruption, PCS doubles down on Fiji operations and reaches 100 team members — proving the resilience of the Pacific model.

2023

$10M+ client savings milestone

PCS crosses $10 million in total operational savings generated for clients across Australia and New Zealand.

2025

ISO 27001:2022 certified

PCS achieves ISO 27001:2022 certification — a major trust signal for clients in regulated industries and enterprise accounts.

2026

200+ team & growing

PCS now employs over 200 professionals, serves clients across multiple industries, and continues to expand its Fiji and NZ operations.

Leadership

Meet the team behind PCS

A family-founded business with hands-on leadership across Auckland and Suva.

Yogesh Chand

Co-Founder & Director

BA in Business Administration from the University of the South Pacific. Former GM of Customer Engagement at Pulse Energy and COO at solarZero. Yogesh co-founded PCS to build a Pacific-powered outsourcing model — and also founded Solar Hub NZ & Fiji, now publicly listed on Catalist.

We don't sell seats. We build long-tenure teams that learn your business and own the outcome.

Sangita Chand

Co-Founder & Director

BCom in Accounting & Economics from USP and 17 years as a secondary school teacher in Fiji before transitioning to business. Sangita oversees finance, governance, culture, and compliance across PCS and Solar Hub. She led PCS through ISO 27001:2022 certification.

Transparency is non-negotiable. Simple hourly rates, clear invoices, no hidden fees — what you see is what you pay.

Sahil Chand

Chief Operations & Marketing Officer

BCom from the University of Auckland. Joined PCS in 2019 as HR & Marketing Coordinator and worked his way up to Chief Operations & Marketing Officer. Runs day-to-day delivery and go-to-market across PCS and Solar Hub.

If your reps aren't doing the work properly, that's on me — not on you.

Extended Leadership

Vinal Prasad

Financial Controller

Hannah Patel

People & Capability Manager

Munesh Sami

General Manager

Our values

What drives everything we do

These aren't wall art. These are operating principles behind every hire, every client relationship, and every decision.

Client outcomes first

We measure ourselves by your results — cost savings, service quality, team performance. If you're not winning, we're not doing our job.

Sustainable growth

We're a certified Green BPO. From energy-efficient offices to paperless operations, we prove business efficiency and environmental responsibility go hand in hand.

Pacific partnership

We invest in our Fijian team and community. Fair wages, career development, and genuine opportunity — because our people's growth drives your business growth.

Our offices

Two offices. One team.

Managed from Auckland, powered from Suva. Dual-country structure gives you local oversight with offshore cost advantage.

Headquarters

Auckland, New Zealand

1016 Great South Road
Auckland

Client management, sales, strategy, and quality oversight. Where your relationship is managed — by people who understand the ANZ business landscape.

Operations Centre

Suva, Fiji

Unit 18A, Level 1
Garden City, Raiwai, Suva

Our operational hub — 200+ professionals delivering customer service, sales support, back office, and administrative services for clients across NZ and Australia.

Built in Auckland.
Powered from Fiji.