Privacy Policy

Last updated: April 2026

PCS — Proficient Customer Solutions ("PCS", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how PCS Global Ltd, based in Auckland, New Zealand, collects, uses, discloses, and safeguards your information when you visit our website, use our services, or otherwise interact with us.

This policy is compliant with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).

1. Information We Collect

Information You Provide

Contact information: name, email address, phone number, company name, and job title when you fill out forms, request a consultation, or contact us
Business information: details about your staffing needs, project requirements, and operational preferences
Communication records: emails, messages, and other correspondence with our team

Information Collected Automatically

Device and browser information: IP address, browser type, operating system, and device identifiers
Usage data: pages visited, time spent on pages, referring URLs, and navigation patterns
Cookies and similar technologies: as described in the Cookies section below

2. How We Use Information

We use your personal information for the following purposes:

To respond to your inquiries and provide requested services
To deliver, manage, and improve our offshore staffing solutions
To communicate with you about our services, updates, and relevant opportunities
To comply with legal obligations under New Zealand law
To protect the security and integrity of our systems and services
To analyse website usage and improve user experience

3. Information Sharing

We do not sell your personal information. We may share your information with:

Our Fiji operations team: to deliver staffing services you have requested
Service providers: trusted third parties who assist with website hosting, analytics, email delivery, and CRM — bound by confidentiality agreements
Legal requirements: when required by law, regulation, or legal process in New Zealand or Fiji
Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate privacy protections

4. Data Security

We take data security seriously. Our measures include:

ISO 27001 aligned information security practices
Encrypted data transmission (TLS/SSL) for all web communications
Access controls limiting data access to authorised personnel only
Regular security assessments and staff training
Secure data centres with physical and digital access controls

While we implement industry-standard safeguards, no system is completely secure. We will notify you promptly in the event of any data breach that may affect your personal information, in accordance with the Privacy Act 2020.

5. Your Rights Under the NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of any inaccurate or incomplete information
Complaint: Lodge a complaint with us or with the Office of the Privacy Commissioner if you believe your privacy has been breached

To exercise any of these rights, contact us at sahil.chand@proficientcs.com. We will respond to your request within 20 working days, as required by the Privacy Act.

6. Cookies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and settings
Understand how you use our website (analytics)
Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PCS — Proficient Customer Solutions
PCS Global Ltd
Auckland, New Zealand
Email: sahil.chand@proficientcs.com

You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you have concerns about how your information has been handled.