A dedicated team member from our Suva office. Recruited, trained, and managed by PCS. NZ-led oversight, ISO 27001:2022 controls.
| Role | NZ band | AU band | Fiji band (PCS) | Savings |
|---|---|---|---|---|
| Customer service agent | NZ$58,000 – NZ$72,000 | AU$60,000 – AU$78,000 | FJ$18,000 – FJ$26,000 | 55–70% |
Salary bands sourced from PCS Salary Guide and public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.
Standard responsibilities on the role; tuning happens during onboarding to your SOPs.
PCS structures the engagement around your industry — security posture, KPIs, tooling, and buyer language. Browse industry-specific role pages:
Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.
Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.
Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.
The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.
Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.
Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.
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