Every case study below is a live PCS engagement. Names are anonymised, but the numbers are real. From 2-person pilots to 100+ person operations.
Annual savings delivered
Largest offshore team
Longest client partnership
Anonymised engagements across energy, solar, financial services, and enterprise retail. All metrics are from live operations.
Annual saving
Offshore team
Call abandon rate
Started with 2 people — an engineer and an accounts person. Scaled to 100+ across customer care, sales, engineering support, and finance. Sub-0.30 second average answer time. Greater than 85% CSAT. 2,000+ solar system designs per month by 14 engineers. The team operates as a full extension of the NZ business.
Want a similar scale-up model?Sales / month
Average deal size
Conversion rate
Had an existing Philippines operation but was dissatisfied with accent alignment and conversion rates. Moved the full sales team to PCS Fiji. Achieved 52 sales per month on the same lead volume. $30k+ average deal size. Conversion improved because the Fiji team's neutral accent aligned better with the AU market.
Considering a move from your current offshore partner?Debt managers
AU/NZ compliance
Team model
Specialised compliance work requiring training on both Australian and New Zealand debt-collection law. Working multiple portfolios across both markets. Dedicated team (not a shared pool). Trained on regulatory frameworks specific to each jurisdiction.
Need a specialised team for compliance-heavy work?Client
Sales campaign
Team
A household-name NZ energy company outsourced its customer acquisition sales operation to PCS. Dedicated team running outbound campaigns across the NZ market.
Enterprise-grade offshore sales — talk to usAnnual saving
Team growth
Partnership
The full journey. Started tentatively with two roles to test the model. Within 12 months had scaled to 20. Within 3 years, 60. Today, 100+ people across five functions. The relationship has lasted 6+ years because the team operates as a genuine extension of the business, not a vendor arrangement.
Ready to start with your first 2?Whether you need 2 people or 200, we build offshore teams that operate as a genuine extension of your business.
Get Your Free Staffing Plan → Book a Call