A dedicated PCS team member, trained on your stack, in your hours, with sector context for healthcare admin.
| Role | NZ band | AU band | Fiji band (PCS) | Savings |
|---|---|---|---|---|
| Appointment setter | NZ$55,000 – NZ$68,000 | AU$58,000 – AU$72,000 | FJ$16,000 – FJ$24,000 | 55–70% |
Salary bands sourced from public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.
Standard responsibilities on the role; tuning happens during onboarding to your SOPs.
Healthcare admin work — appointment scheduling, claims processing, patient correspondence, billing — drains capacity from clinical staff. A nearshore admin team handles the non-clinical workload while staying inside the security envelope clinicians and practice managers need. PCS is positioned for the admin and customer-experience side of healthcare, not the clinical workflow.
PCS supports healthcare-adjacent clients with admin, customer experience, and back-office operations. Clinical workflows stay onshore; non-clinical admin scales offshore under documented security controls.
Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.
Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.
The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.
Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.
Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.
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