A dedicated PCS team member, trained on your stack, in your hours, with sector context for healthcare admin.
| Role | NZ band | AU band | Fiji band (PCS) | Savings |
|---|---|---|---|---|
| Appointment setter | NZ$55,000 – NZ$68,000 | AU$58,000 – AU$72,000 | FJ$16,000 – FJ$24,000 | 55–70% |
Salary bands sourced from public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.
Standard responsibilities on the role; tuning happens during onboarding to your SOPs.
Healthcare admin work — appointment scheduling, claims processing, patient correspondence, billing — drains capacity from clinical staff. A nearshore admin team handles the non-clinical workload while staying inside the security envelope clinicians and practice managers need. PCS is positioned for the admin and customer-experience side of healthcare, not the clinical workflow.
PCS supports healthcare-adjacent clients with admin, customer experience, and back-office operations. Clinical workflows stay onshore; non-clinical admin scales offshore under ISO 27001:2022 controls.
Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.
Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.
Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.
The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.
Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.
Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.
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