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Hire an appointment setter for real estate

A dedicated PCS team member, trained on your stack, in your hours, with sector context for real estate.

Every missed call to a real-estate office is a vendor or buyer dialling the agency down the road. PCS appointment setters answer and work your enquiry flow — booking appraisals, confirming open-home attendees, following up online leads — directly in your CRM, during NZ and AU business hours. Your agents stay in front of clients; the phone still gets answered on the second ring.

Role	NZ band	AU band	Fiji band (PCS)	Savings
Appointment setter	NZ$55,000 – NZ$68,000	AU$58,000 – AU$72,000	FJ$16,000 – FJ$24,000	55–70%

Salary bands sourced from public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.

The role

What a PCS appointment setter actually does

Standard responsibilities on the role; tuning happens during onboarding to your SOPs.

Outbound calling on your lead lists with same-day speed-to-lead
Inbound lead qualification and call-back handling
Booking qualified appointments straight into your team's calendars
CRM hygiene: dispositions, notes, and follow-up task creation
No-show reduction: confirmations, reminders, and rebooking

Skills we recruit for

Confident, natural phone manner with ANZ-friendly accent

Objection handling without being pushy

Calendar and booking-tool fluency

Fast, accurate CRM data entry

Resilience and consistent dial discipline

Tools they typically work in

GoHighLevelHubSpotCalendlyAircall / JustCall

KPIs we report on

Appointments booked per week

Speed to lead

Show-up rate

Dials and connect rate

Real estate context

Why this role lands well in real estate

Real estate operations live or die on follow-up speed and CRM hygiene. Buyer enquiries arrive after hours, listings need updates daily, and vendors expect proactive communication. A nearshore Fiji team gives ANZ agencies the capacity to keep CRMs clean, qualify enquiries within minutes, and run admin-heavy workflows at a fraction of local cost — without losing the warmth and direct service style buyers and vendors expect.

Industry-specific responsibilities

Inbound buyer enquiry triage and CRM lead routing
Listing and portal updates across REA, Trade Me, Realestate.co.nz
Vendor follow-ups, appraisal coordination, and inspection bookings

PCS works with ANZ-headquartered service businesses that need fast, dedicated remote support. Real-estate-specific case studies are in development; security and operating posture are validated by ISO 27001:2022 certification.

Why PCS

What PCS owns end-to-end

Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.

NZ-led management

Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.

ISO 27001:2022 certified

Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.

Timezone-matched

The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.

Pilot-then-scale

Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.

FAQ

Common questions

Yes. English is Fiji's official language and the accent is neutral and warm — ANZ callers consistently rate Fiji-based teams as easy to talk to. Every setter is voice-assessed during recruitment and trained on your scripts and tone.

Within minutes, during your business hours. Fiji shares New Zealand's business day (UTC+12) and is 2–3 hours ahead of the Australian east coast, so speed-to-lead happens live — which is where appointment-setting economics are won.

Typically 55–70% less than an equivalent NZ or AU hire, on an all-inclusive rate covering salary, facilities, equipment, HR, and day-to-day management.

Yes — setters work inside your stack: GoHighLevel, HubSpot, Salesforce, Calendly, or whatever you run. Every call is dispositioned in your CRM, so your pipeline reporting stays clean.

Calls are recorded and QA-scored against a calibrated scorecard, with weekly coaching. You get visibility of dials, connects, bookings, and show-up rates — and you sign off the script before anyone dials.

Get a staffing plan in 24 hours

Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.

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