A dedicated PCS team member, trained on your stack, in your hours, with sector context for financial services.
| Role | NZ band | AU band | Fiji band (PCS) | Savings |
|---|---|---|---|---|
| Insurance claims processor | NZ$58,000 – NZ$75,000 | AU$62,000 – AU$82,000 | FJ$19,000 – FJ$28,000 | 55–70% |
Salary bands sourced from public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.
Standard responsibilities on the role; tuning happens during onboarding to your SOPs.
Financial services teams need offshore partners that take security as seriously as they do. PCS has existing collections and accounts work in this space — DebtManagers is a long-standing client — and operates under ISO 27001:2022 controls that satisfy most ANZ financial-services security questionnaires. Roles range from collections agents and customer support to finance admin and back-office reconciliation.
PCS operates collections and customer support teams for DebtManagers and other financial-services clients. ISO 27001:2022 certified, with documented controls for handling regulated customer data.
Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.
Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.
Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.
The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.
Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.
Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.
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