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Hire a sales representative for e-commerce & retail

A dedicated PCS team member, trained on your stack, in your hours, with sector context for e-commerce & retail.

Ecommerce sales is more often a CS-and-conversion hybrid: pre-purchase product questions, abandoned-cart recovery, B2B wholesale enquiries. A Fiji-based sales rep on your Shopify or BigCommerce stack handles the conversion conversation in your buyer's hours and your brand voice. The cost runs at less than half a Sydney or Auckland hire and the rep can fold into your existing CS team rather than being a separate function.

Role	NZ band	AU band	Fiji band (PCS)	Savings
Sales representative	NZ$70,000 – NZ$95,000 + variable	AU$75,000 – AU$110,000 + variable	FJ$22,000 – FJ$34,000 + variable	50–68%

Salary bands sourced from PCS Salary Guide and public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.

The role

What a PCS sales representative actually does

Standard responsibilities on the role; tuning happens during onboarding to your SOPs.

Outbound calling against an ICP list
Inbound lead qualification and discovery
Pipeline management in your CRM
Renewal and win-back campaigns
Hand-off to closers or account managers with clean notes

Skills we recruit for

Comfortable cold-calling NZ and AU buyers

Discovery-led questioning, not pitch-led

Pipeline hygiene and CRM discipline

Objection handling with empathy

Quota-driven mindset

Tools they typically work in

SalesforceHubSpot Sales HubOutreach / SalesloftAircall / Talkdesk

KPIs we report on

Connect rate and conversations per day

Qualified opportunities created

Pipeline value influenced

Closed-won revenue (where applicable)

E-commerce & retail context

Why this role lands well in e-commerce & retail

E-commerce operations have spikes — campaign launches, peak season, returns waves — and demand a customer-experience layer that scales with them. PCS supports ecommerce clients across NZ and AU with order support, returns processing, catalog enrichment, and tier-1 product questions, structured around the platforms ecommerce teams actually use: Shopify, BigCommerce, Magento, and the ANZ-favourite headless stacks.

Industry-specific responsibilities

Order, shipping, and returns enquiries on tight SLAs
Product catalogue enrichment, photography metadata, and SKU hygiene
Tier 1 product questions and pre-purchase support

PCS supports ecommerce and retail clients with customer service, returns workflows, and back-office operations. Trained on Shopify, Zendesk, Gorgias, and the ecommerce-native stacks.

Why PCS

What PCS owns end-to-end

Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.

NZ-led management

Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.

ISO 27001:2022 certified

Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.

Timezone-matched

The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.

Pilot-then-scale

Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.

FAQ

Common questions

Yes. Our sales team trains specifically on ANZ buyer norms — direct, succinct, low-hype. Accents are warm and neutral, similar to the Mindpearl school of Fiji service English.

Standard SDR/AE metrics: connect rate, conversations per day, qualified opportunities, pipeline value, and closed revenue where applicable. Daily and weekly dashboards are shared with you.

Yes — Fiji teams are timezone-matched to your business hours, including AU east coast and NZ working day.

Salesforce, HubSpot, and Pipedrive are most common. We've also worked with Zoho, Close, and bespoke setups. Every rep gets trained on your CRM during onboarding.

Sweet spot is 5–100 FTE on the client side. We also work with smaller scale-ups when the role mix justifies a small dedicated team. We don't run mega-enterprise procurement programmes.

Get a staffing plan in 24 hours

Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.

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