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Hire a sales development representative for e-commerce & retail

A dedicated PCS team member, trained on your stack, in your hours, with sector context for e-commerce & retail.

B2B ecommerce SDR work — wholesale, distributor, and corporate-account outreach — needs sustained volume and CRM hygiene. PCS's Fiji-based SDRs work inside your Shopify Plus, BigCommerce, or HubSpot stack, building qualified opportunity flow into your B2B sales team. The volume and the CRM-hygiene discipline are the boring work that separates ecommerce growth stories from ecommerce stagnation.

Role	NZ band	AU band	Fiji band (PCS)	Savings
Sales development representative	NZ$62,000 – NZ$80,000 + variable	AU$65,000 – AU$90,000 + variable	FJ$20,000 – FJ$30,000 + variable	55–70%

Salary bands sourced from PCS Salary Guide and public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.

The role

What a PCS sales development representative actually does

Standard responsibilities on the role; tuning happens during onboarding to your SOPs.

Outbound prospecting via call, email, LinkedIn
Booking qualified discovery meetings for AEs
Personalised sequences against an ICP list
CRM hygiene and lead routing
Daily reporting on activity and pipeline created

Skills we recruit for

Prospecting fundamentals (call, email, social)

Sequence-tool discipline

Comfortable rejection-resilient outreach

Clean note-taking and meeting handoff

Curiosity about your buyer's world

Tools they typically work in

OutreachSalesloftHubSpot Sales HubLinkedIn Sales Navigator

KPIs we report on

Activities per day (calls + emails + LinkedIn)

Connect rate

Meetings booked per week

Meeting-to-opportunity conversion

E-commerce & retail context

Why this role lands well in e-commerce & retail

E-commerce operations have spikes — campaign launches, peak season, returns waves — and demand a customer-experience layer that scales with them. PCS supports ecommerce clients across NZ and AU with order support, returns processing, catalog enrichment, and tier-1 product questions, structured around the platforms ecommerce teams actually use: Shopify, BigCommerce, Magento, and the ANZ-favourite headless stacks.

Industry-specific responsibilities

Order, shipping, and returns enquiries on tight SLAs
Product catalogue enrichment, photography metadata, and SKU hygiene
Tier 1 product questions and pre-purchase support

PCS supports ecommerce and retail clients with customer service, returns workflows, and back-office operations. Trained on Shopify, Zendesk, Gorgias, and the ecommerce-native stacks.

Why PCS

What PCS owns end-to-end

Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.

NZ-led management

Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.

ISO 27001:2022 certified

Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.

Timezone-matched

The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.

Pilot-then-scale

Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.

FAQ

Common questions

Most SDRs are at 70%+ of activity targets by week 4 and full quota expectations by week 8. We use a 30/60/90 ramp tied to ICP knowledge, sequence quality, and meeting conversion.

Yes. Sequences are built collaboratively with you in the first two weeks, then SDRs operate them with oversight from a team lead. Sequence performance is reviewed weekly.

Yes. Whichever CRM and sequencer you use, the SDR works inside your stack. PCS provides equipment and security controls; you provide seats.

PCS is ANZ-aligned in language, hours, and operating norms — no late-night handoff problems. And we keep team sizes small and dedicated, not pooled across many clients.

Yes. Many clients start with one or two SDRs and add a closer once pipeline justifies. Same operating model, same security envelope.

Get a staffing plan in 24 hours

Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.

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