A dedicated PCS team member, trained on your stack, in your hours, with sector context for professional services.
| Role | NZ band | AU band | Fiji band (PCS) | Savings |
|---|---|---|---|---|
| Technical support agent | NZ$70,000 – NZ$90,000 | AU$72,000 – AU$95,000 | FJ$22,000 – FJ$34,000 | 55–68% |
Salary bands sourced from PCS Salary Guide and public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.
Standard responsibilities on the role; tuning happens during onboarding to your SOPs.
Accounting firms, law firms, consultancies, and agencies all share the same admin overhead: client correspondence, document preparation, billing, and CRM hygiene. A dedicated nearshore admin team handles the high-volume, low-complexity work that frees up senior practitioners for billable hours. PCS structures these teams around your practice management software and client confidentiality requirements.
PCS operates admin and back-office teams for ANZ professional-services firms, structured around the practice-management software the firm already uses.
Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.
Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.
Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.
The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.
Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.
Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.
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