Solar & Renewables

Accelerate your solar sales with offshore support

From lead qualification to post-install support, our Fiji-based teams help solar and renewable energy companies convert more leads and delight more customers.

Core Services

End-to-end solar sales support

The solar industry moves fast. Our teams help you capture, qualify, and convert leads while delivering the post-sale experience that drives referrals.

Lead Qualification

Inbound and outbound lead qualification that separates tyre-kickers from genuine prospects. Our agents assess roof suitability, energy usage, budget, and timeline — so your sales team only speaks to qualified leads.

Appointment Setting

Book quality appointments for your sales consultants with pre-qualified homeowners and businesses. We handle scheduling, confirmations, and reminders — maximising your show rate.

Post-Install Support

System monitoring queries, performance questions, inverter troubleshooting, and app support. We handle the ongoing customer care so your installation teams stay in the field.

Specialised Capabilities

Purpose-built for the solar industry

Our teams understand solar technology, rebate programmes, and the customer journey from enquiry to energisation.

Warranty & Claims Management

Handle warranty claims for panels, inverters, and batteries. We coordinate with manufacturers, schedule inspections, and manage replacements — keeping your customers informed at every step.

Rebate & Incentive Support

Guide customers through government rebate applications, STC/LGC processes, and financing options. Our teams stay current on the latest incentive programmes across NZ and AU.

Customer Follow-up Campaigns

Post-installation satisfaction calls, referral requests, and battery upgrade campaigns. We nurture your existing customer base into repeat buyers and brand advocates.

CRM & Pipeline Management

Keep your CRM clean and your pipeline visible. Our teams update lead statuses, log call outcomes, and ensure no opportunity falls through the cracks.

Trusted by Solar Leaders

Powering growth for solar companies

We partner with established solar businesses across NZ and Australia, delivering the sales and support infrastructure they need to scale.

Leading NZ Solar Provider

Providing lead qualification, appointment setting, and customer support for one of Australia's growing solar providers. Our team integrates seamlessly with their sales workflow.

Trusted Client Partner

Australian Renewables Company

Supporting commercial solar operations with customer inquiries, project follow-ups, and ongoing account management. Reliable, consistent support that complements their technical expertise.

Trusted Client Partner

Scalable Growth Model

As solar demand grows, your support team grows with it. Our flexible staffing model means you can add agents for new campaigns or seasonal pushes without long-term commitments.

Let the sun power your growth

Talk to us about building a dedicated solar sales and support team in Fiji.

Get Started → Book a Call
FAQ

Solar and renewables outsourcing — common questions

Real questions ANZ solar installers and renewables operators ask before engaging PCS.

PCS supports solar clients across ANZ including solarZero. The Suva team handles solar-specific work: lead triage from web forms, partner channels, and door-knock teams; installation scheduling; warranty and monitoring queries; post-install customer success. Timezone alignment with ANZ working hours is real.
Lead-triage SOPs are built collaboratively during onboarding. Reps qualify on standard solar criteria — roof type, current bill, intent timeline, decision-maker — and route to your sales or installer team with clean notes. Volume is the point: a Fiji-based sales support team can qualify lead volume that would be uneconomic onshore.
Yes — office-based scheduling, customer communication, and document handling are well-suited to a Fiji team. Field work stays onshore. PCS typically handles the customer-facing and back-office layer; installer crews stay in your local network.
Trained during onboarding on your monitoring portal (Solis, Fronius, Enphase, SolarEdge etc.) and your warranty terms. Tier 1 queries resolve at the agent layer; technical issues escalate to engineering or installer team with clear repro and customer history.
Standard for the back-office layer. PCS finance admins handle invoicing, rebate paperwork, and AR follow-up inside your accounting software. Compliance posture is documented; auditors get access logs and ISO 27001 attestation.
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