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Hire a technical support agent for real estate

A dedicated PCS team member, trained on your stack, in your hours, with sector context for real estate.

Real estate tech support — agency CRM issues, portal sync problems, listing upload failures — is high-volume and platform-dependent. PCS Fiji-based agents trained on your CRM and portal stack handle the support load inside your tools, escalating to engineering only when patterns are clear. Saves the agency principal from being the de facto IT helpdesk.
RoleNZ bandAU bandFiji band (PCS)Savings
Technical support agentNZ$70,000 – NZ$90,000AU$72,000 – AU$95,000FJ$22,000 – FJ$34,00055–68%

Salary bands sourced from PCS Salary Guide and public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.

The role

What a PCS technical support agent actually does

Standard responsibilities on the role; tuning happens during onboarding to your SOPs.

Skills we recruit for

Comfortable in ticketing systems (Zendesk, Intercom, Freshdesk)

Pattern recognition across recurring issues

Clear written troubleshooting communication

API basics and log reading

Empathy under technical frustration

Tools they typically work in

ZendeskIntercomFreshdeskJira / Linear

KPIs we report on

First-response time

Tickets resolved without escalation

CSAT on closed tickets

Knowledge-base contribution rate

Real estate context

Why this role lands well in real estate

Real estate operations live or die on follow-up speed and CRM hygiene. Buyer enquiries arrive after hours, listings need updates daily, and vendors expect proactive communication. A nearshore Fiji team gives ANZ agencies the capacity to keep CRMs clean, qualify enquiries within minutes, and run admin-heavy workflows at a fraction of local cost — without losing the warmth and direct service style buyers and vendors expect.

Industry-specific responsibilities

PCS works with ANZ-headquartered service businesses that need fast, dedicated remote support. Real-estate-specific case studies are in development; security and operating posture are validated by ISO 27001:2022 certification.

Why PCS

What PCS owns end-to-end

Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.

NZ-led management

Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.

ISO 27001:2022 certified

Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.

Timezone-matched

The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.

Pilot-then-scale

Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.

FAQ

Common questions

Yes. PCS already supports SaaS and tech-product clients. Agents are trained on your product, your tooling, and your escalation paths before going live.
Defined during onboarding. Common pattern: agent attempts resolution from a runbook; escalates to engineering only when repro steps are clean and the issue is reproducible. Reduces engineer interruption noise.
We size the team to your coverage window. Teams are timezone-matched to your business hours; extended coverage models are available.
Yes — a typical KPI is one new article or update per agent per week. Quality is reviewed before publish.
Only with permission scoping you define. Most clients keep tech support read-only on production; some grant scoped write access for known runbook actions.

Get a staffing plan in 24 hours

Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.

Start the conversation →

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