A dedicated PCS team member, trained on your stack, in your hours, with sector context for energy & solar.
| Role | NZ band | AU band | Fiji band (PCS) | Savings |
|---|---|---|---|---|
| Virtual assistant | NZ$55,000 – NZ$70,000 | AU$58,000 – AU$75,000 | FJ$16,000 – FJ$24,000 | 55–70% |
Salary bands sourced from PCS Salary Guide and public job-market data. Fiji band is fully-loaded — PCS handles recruitment, training, infrastructure, security, payroll and compliance.
Standard responsibilities on the role; tuning happens during onboarding to your SOPs.
Energy retailers and solar providers across ANZ run high-volume customer interactions at exactly the moments customers care most: switch decisions, fault tickets, billing surprises, and renewal windows. PCS already supports clients in this space — Genesis Energy, NZ Solar Provider, AU Renewables Company — and the workforce in Suva understands the rhythm of utility-grade service: handling save-team escalations, triaging connection issues, and keeping CSAT high during peak demand.
PCS operates customer care, sales support, and back-office teams for energy and solar clients across NZ and AU. Outsource Fiji has cited PCS as essential to running solarZero's customer care and acquisition teams.
Recruitment, training, infrastructure, security, payroll, compliance and reporting — all included. You get a dedicated team member; we handle the operating model.
Account managers based in NZ run weekly reviews and translate between your operating norms and the Suva team.
Information security is documented, audited, and built into every desk, laptop and process. Standard security questionnaires get answered with our existing pack.
The team works your business hours — no overnight handoff problems. We also cover extended windows where genuinely needed.
Most engagements start with a pilot framework — small, focused, KPI-driven. Scale up once the operating model is proven. Contract terms vary by client and package.
Tell us what you need. We'll come back within a business day with roles, costs, security pack and a 30/60/90-day pilot plan.
Start the conversation →